Henro Company makes every effort to ship your order out as fast as possible. Usually your shipment will ship out same day if your order is placed before 11 am EST.
Shipping is free when order total is $50 or higher. ***Some exclusions apply for example items that are oversized or heavy. See item description if there is going to be an additional shipping charge for that particular item***
Henro Company utilizes USPS and UPS to ship our shipments. We rely on the carriers to ship as quickly as possible. At times our carriers experience delays in which we have no control.
Henro Company is not responsible for shipments that arrive past their scheduled delivery date. If you are experiencing a delay we urge you to check your shipment's tracking. If you are experiencing an excessive delay feel free to reach out to firstname.lastname@example.org and we will try to assist in locating your shipment.
Please notify us within 48 hours of delivery if any item arrives damaged in transit. Contact us at email@example.com to report any damaged/defective items. We will need pictures of the damaged item and the shipping packaging in order to process a return/exchange/refund.