Refund policy

Returns/Refunds

1. Email hello@henrocompany.com
Provide your order number Item you wish to return, reason for return, advise if you wish for us to provide a return label or if you would like to use your own preferred carrier (shipping is at your cost for both options). *Any sale items are not eligible for return/refund/exchange. 

2. After review of your order we will respond to your email and if your return is approved we will provide a return authorization number. This number needs to accommodate your return.

3. Our customers are responsible for return shipping. We can provide a return shipping label or you can choose to return via your preferred carrier at your cost.

4. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.

Please ensure that the item is properly packaged and insured at your cost. We are not responsible for items damaged during transit. Items that arrive to us damaged during transit will not be eligible for a refund. If damaged you will be responsible for contacting the carrier and initiating a claim. Henro does not get involved in claims for items being returned.
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TO RETURN AN ITEM VIA YOUR PREFERRED CARRIER:
If you would like to use your own return shipping method, please obtain a return authorization number from hello@henrocompany.com. Once obtained, pack and return items in original condition, include the provided RMA number, and send to:
HENRO Company
17840 Rosehill Ct
Estero, Fl 33928